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Why can guests not access Routemap integration

Silas Böcher

[edit] Guests can now see boards but not edit them. I'm currently talking to the developers, if editing will be supported in the future.

#We ran into an issue with the Routemap integration, when it comes to guest users. The integration shows an error 'Something went wrong' when loading the page as guest:

This is how it looks for a normal user with sufficient rights:

Board settings appear to not change this. If I select a specific group, that the guest user is in, or have it on public doesn't seem to make a difference:

I am using a test-guest-user to verify this behavior. Said test user has all rights for this space, and explicit rights to edit the DEMO page:

Other integrations like draw.io work just fine.

Confluence is the only Atlassian product we are using.

I was unable to find anything about licensing or guest users in their documentation.

Any ideas on this behavior are appreciated!

Accepted answers

Tam _DevSamurai_

Hi @Silas Böcher , I am from DevSamurai the developer of Routemap for Confluence Thanks a lot for using our app, our Support Team will communicate more details with you in our Support Desk.

Cheers,

Tam

Silas Böcher

After talking to the development Team, this issue has been fixed.

Guests can only see boards, not edit them. This feature has been opened as an internal Ticket for development.

All comments

Kristian Klima_gtcuat

Hi @Silas Böcher and welcome to the Community

Guests can only access one single space and ONLY the resources native to that space.

For example. I have an app (Comala Publishing) that syncs content from Space A to Space B.

A guest in Space A can use the app... but as they don't have permissions to see Space B, the app won't do anything.

I believe that guest status over-rides group membership as the group membership would grant a guest permissions to which they're not entitled.

Marc -Devoteam-

Hi @Silas Böcher

Welcome to the community.

@Kristian Klima is completely correct

Kristian Klima_gtcuat

Silas Böcher

Hello @Kristian Klima,

thanks for the quick answer and warm welcome!

I don't quite understand what you mean by resources nativ to a space. As far as I understand it, these integration boards are not saved inside the space itself. If that's the case, draw.io and Miro integrations should also not be able to be seen by a guest, but they are.

Would there be any way to make the roadmap board accessible for guests?

Kristian Klima_gtcuat

I see.

Is your Roadmaps boards are a Jira affair? As you write that 'these boards are not saved inside the case' I presume that is the case.

What about Draw.io and Miro? Are these Jira or Confluence apps?

Or non-guests users able to see the roadmaps?

Silas Böcher

We only use Confluence, so it's not linked to Jira. I was actually wondering where exactly these Routemap / Miro / draw.io boards are saved.

I just tested it with the guest user and was able to do /routemap to access the integration. When it opens after inserting it, i get the same error message 'Something went wrong'

Tam _DevSamurai_

Hi @Silas Böcher , I am from DevSamurai the developer of Routemap for Confluence Thanks a lot for using our app, our Support Team will communicate more details with you in our Support Desk.

Cheers,

Tam

Silas Böcher

After talking to the development Team, this issue has been fixed.

Guests can only see boards, not edit them. This feature has been opened as an internal Ticket for development.

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