Is it possilbe to copy KB articles?

Bim Lloyd

Maybe I am just missing something, but there doesn't seem to be a way to copy / duplicate Knowledge Base articles. This seems pretty odd as the Service Desk Project "starts" with how-to template articles that I apparently can't copy to use as templates. 

Christopher Yen

You can copy from the Confluence view. I believe the knowledge articles are just confluence pages which can be copied.

 

From the knowledge article settings it will link you to the confluence space the articles are housed

and then from there the pages can be copied

We try to instruct our service owners / agents to create and manage the articles from Confluence