Limitations in the opsgenie

Djair Silva_rb7bd6

Hi guys, thanks for read this one.
I'm working to add the opsgenie in my projetc in the JSM, looks like there are a feature named on-call, I can see the calendary and others configuration there, but I"m unable to make it call to my phone, I cant see any place to add the phone numbers of my team to make the correct oncall work. Does anyone knows if this feature can call to phones? 
Thanks in advanced, just to make clear, I"m not using the opsgenie account, i'm just trying to use the feature oncall on the project.

Boris Zozoulia_iar1sj

There are few things to consider mate:

Once an alert is received by your team (in other words, when your team is a responder to this alert), the Routing rules will route it to escalation or to a schedule (depending on your preference and requirements

The screenshot I have attached - has 2 routing rules for escalation - one is to notify a user immediately and another one is to wait for 10 minutes before triggering a user response (we use it for our automated alerts, to reduce false positives, in the effort to give an alert some time to be closed (if it is a short-lived one) within 10 minutes. These routing rules are driven by the tags attached to the alerts.

Once a user is notified, individual user notification policies kick in, and the preferred notification method is used. (Users have to define how they want to be notified)

The notification methods are defined in the personal user settings - and this is where u can specify some rules and preferences