How can i disable comments in portal after 5 day of closing

Annalaura Di Nunno_6plgr7

 

Hi community,

I would like to disable comments in the service desk after 5 day of closing.

I found some possible solutions when the status is closed (Property : jira.permission.comment.denied = true) but this property disables comments permanently.

I need your support.

Thanks

Annalaura

 

Victor Law - Ricksoft

Hi @Annalaura Di Nunno

I would suggest having two different workflow statuses for similar requirements:

• Resolved - Customers/users can still comment after this ticket is marked as resolved
• Closed - Customers/users will no longer be able to comment or edit this ticket by setting the following properties in the workflow status properties:

  • jira.issue.editable = false

  • jira.permission.comment.denied = true

You can also set up an automation to transition any ticket from Resolved to Closed if there is no update after 5 days in the Resolved status.

Thank you.