See Out Going Email Logs

Question

I sent a reply to a customer on a JSM support ticket and they never received the replay. I want to check if the email was sent and if the issue was with JSM or the email on the client side.

The reply was long and included a table of data and also an Excel attachment - not sure if this would have affected the sending.

Is there a log of outgoing emails form JSM I can review - I can easily find an incoming log.

David Lortal · Answer

Thanks for your reply. 
 The instructions leads me to inbound emails. I want to see the same list but for outbound emails:

David Lortal · Answer

I replied to the support ticket using a comment. This triggers an email to the client with the message in the comment but it seems on one occasion the client did not receive which led to a delay in communication. I want to check if the email was not sent by JSM or if it was an issue on the client end.

I want to see a list of all emails sent by JSM to my customers which a delivered/failed status. Is this possible?

David Lortal · Answer

Thanks Ingo, my understanding was that this section just applied to invitations sent to customers to join the system?

Ideally I want to see a list of all emails sent by JSM to my customers which a delivered/failed status. Is this possible?