Create an automation that assigns an issue to a name field in the in the request type.

Vanessa Scherstrom

We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager.  I tried to build an automation where if the Assignee field (in details) was empty for the "request for leave" issues type that it would assign the task the name entered in the "Employee's manger" field.  I do not see how to do that in the automation. 

Mikael Sandberg

Assuming that the Employee's manager field is a user picker field, the all you would have to do in the automation to set the assignee would be to use the smart value for the manager field like this:

{{issue.Employee's manager}}

Or you can use the custom field Id like this:

{{issue.customfield_XXXXX}}