Add smart value list of users to multi user select field

Question

When a new comment is created on an issue and one or more users are mentioned, I would like those users added to a multi user picker field. I can extract something that looks like an user id list but it only works when there is one user id. I think my issue has to do with improper formatting of the list so the smart value branch runs for each item. Any assistance would be greatly appreciated. Thanks.

Extracts ids from comment and adds a comma after each id

Removes last comma and splits extracted string ids to create a list

Smart value branch to run on each item in list

Adds the user id to the multi user picker field

Success log when only one user is mentioned.

Error log when two or more users are mentioned.

Bill Sheboy · Answer

Hi @Devlend Maul

Sorry for the delay in responding as I have been offline for a few weeks.

Did you try the expression I suggested?  That will first split() on spaces to reduce the scope of the match() and produce a list of user account id values.

Then you will need to use an iterator of that list to create dynamic JSON to add the values in one edit action rather than with branching: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field

Perhaps like this:

{
  "update": {
    "customfield_11768": [
      {{#varListOfAccountIdValues.split(",")}}
        { "add": {"id":"{{.}}"} } {{^last}}, {{/}}
      {{/}}
    ]
  }
}

Bill Sheboy · Answer

Hi @Marco Calluso

For the multiple-selection field symptom you describe, the fix is to not use branching (as that runs in parallel and will walk-over prior results).

Instead use a single issue edit with using JSON to add the values with advanced edit: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-select-custom-field

You may use list iterators on the values from your created variable to pre-build the JSON needed in the issue edit, and write that to the audit log to confirm the format is correct.

Kind regards,
Bill

Marco Calluso_5u2q7w · Answer

Hi @Devlend Maul

I had a similar issue. It kinda worked for me, when I put the ".split(",")" in the "Smart Values" field of the advanced branching.
Like this:

I guess this is because the advanced branching isnt treating the variable like a list and when you put the split there it will treat it like one.
But I still have a Problem with the multi picker. Because for me right now it always overwrite the multi picker instead of adding the user to the existing ones.

I hope this helps and maybe you can tell me, if you have the same problem with the overwriting.

Best regards