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Internal error when resolving a Bug

Yuliia Vyborova

Hello!
We recently removed some Resolution statuses that had duplicate names. Developer reports issue with closing a Bug - when they select Resolved status and Done resolution - they see 'Internal Error' (Closed status and Done resolution works). There is no error for Task issue type.

Screenshot 2024-07-30 at 11.05.52 AM.png

Could Resolution statuses clean up lead to this error? What could cause the error?

Accepted answers

Bhanu_ihv087

@Yuliia VyborovaYou can check if there are any Validators or Post functions / properties for the workflow that is requiring the value.

Additionally if you can check If there are any automation rules / script runner scripts running in the backend on this transition

Victor Law - Ricksoft

Hi @Yuliia Vyborova

As @Bhanu suggested, you might have a Workflow function configured to set one of the deleted resolutions on the Resolve transition.

Thank you.

All comments

Bhanu_ihv087

Victor Law - Ricksoft

Hi @Yuliia Vyborova

As @Bhanu suggested, you might have a Workflow function configured to set one of the deleted resolutions on the Resolve transition.

Thank you.

Yuliia Vyborova

got it, will check - thank you!

Yuliia Vyborova

I checked post functions and validators - nothing there that would point to Resolution status (see screenshots)

Screenshot 2024-07-31 at 2.47.15 PM.png Screenshot 2024-07-31 at 2.48.43 PM.png

Victor Law - Ricksoft

Hi @Yuliia Vyborova

Can you edit and check on the post function below that sets the label?

The error might be caused by the following function instead of the deleted resolution value. Screenshot 2024-07-31 at 10.53.44 PM.png

Thank you.

Yuliia Vyborova

Hi @Victor Law - Ricksoft - indeed, I removed that function cause we don't need it and it works now! Thank you!

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