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Can CSAT field be included in non jira service management projects?

Joan Andreu Juan Torrens

We'd love to have that feedback from our internal users in Jira Software.

Accepted answers

Lisa Forstberg_o85gu4

Hi @Joan Andreu Juan Torrens ,

The CSAT Feature is only available in the Jira Service Management product - ie in Service type projects. You could perhaps build something similar in jira software to allow the reporter to rate the ticket handling via a custom field and create dashboard reports based on this field.