how setting share request for each external customer of each organization ?

giorgio rastrelli

Hi , I hav e two questions:

- it is possible to decide , within an organization, which external clients share their requests from portal and which ones do not?

- Is it possible, within an organization, an external client who sees all the requests from portal of external clients belonging to the organization?

 

thanks in advance

Adolfo Casari

@giorgio rastrelliA portal user (customer) can choose when creating the ticket to share it within his organization or make it private. If the option is to share, all users from that organization will see the ticket (filter is: created by anyone).