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Portal project access

Ander

Hi,

We need JS users with browse project permission in JSM project, but we do not want to this users have this projects in portal view. Is possible?

Thanks

Accepted answers

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Rilwan Ahmed

Hi @Ander ,

Users/group added in project permission schemes will auto become agents in JSM. By default they get access to Portal view. It cannot be blocked.

Ander

HI @Rilwan Ahmed

In our instance, they do not become agents. (they become colaborators in incidents, thats why they need browse project access, to see the incident and help agents to solve them).

I think you are write, if they have browse project access, in portal view project appears, and it is no possible to avoid this

Thanks

John Funk

Hi Rilwan - Just to clarify, they will not become Agents as that is a licensing thing. But you are right that they will have the Portal view simply because they have permissions to to see the issue.

@Ander - Why do you not want them to also have the Portal view? They can see so much more information in the regular issue view in Jira. They will not see anything extra in the Portal view that they cannot already see.

Ander

Hi John - I do NOT want them to have the option to create incidents in some projects from the portal,

Thanks

John Funk

Gotcha. You should be able to grant them Browse projects permission without Create issue for those projects then. I assume they should not be creating any issues on the JSM project.

Ander

Hi John - The can not create the issue, but they see the option in the portal

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