Can't import a space due to existing space key

Question

Hi community,

I was trying to import a space into my Confluence cloud from another Confluence cloud instance. The action was failed and Confluence reported the space key exists. However, I checked my Spaces and also my trash, there is no such space with the same space key. How can I solve this problem?

Thanks,

Yi

Shawn Doyle - ReleaseTEAM · Accepted Answer

If it's been purged from trash, then you may have to wait for the Cloud to do it's behind-the-scenes activities to have it truly be gone.  I have seen this take a while.

Be sure you have truly deleted the space while you wait.

https://support.atlassian.com/confluence-cloud/docs/delete-a-space/

Otherwise, you will need to put in a support ticket with Atlassian to clear it up or change the space key in the XML before importing.

Kristian Klima_gtcuat · Accepted Answer

@Yi Meng

Make sure you check https://YOURSITENAME.atlassian.net/wiki/admin/trashed-spaces

This is where trashed spaces go to ... wait until they're permanently deleted.

(As you're on a Free license, you're not entitled to get Atlassian support - sometimes, they make an exception :D )