Email template image URL doesnt update

Yoda_m68vqs

The images on my customer notification template don't show and always show a 'broken image' icon. When i inspect the email HTML with Google Chrome i can see that the URL is not being changed to the new one for some reason.

Here's the source url in the template:

And this is what customers get:

The strange part is that all other parts of html do get updated as soon i make changes to the template, except for the URL part. This stays the same as the old one (that doesn't work anymore.).

 

Old URL /Jira/DA_Mail.png

New URL /Atlassian/Jira_Signature.png

Alain Kovacs

I am wondering whether this could be some kind of bug with Jira or some kind of Cache.. If I take your link and try to test, it works for me. I would try and reach out to Atlassian, or wait a day or two (if you haven't already).