I can't login to my Jira

Question

Each time I try to login using google SSO I keep getting requests to reverify my email address with the wrong email address....

This is due to the fact that we have changed our domain name, so my email domain has changed, but seems like single sign on keep sending the verification email to the old one so I can't even receive the email.

Andy Heinzer · Answer

Hi @Caroline Meidan

I can see that your account is the billing contact for this site, and there appears to be a suppression on your email address.  I found that when our system has tried to mail your address, there have been a bounce of

550 5.4.4 [internal] NULL MX domain does not accept mail

When I did a lookup of the DNS MX records for your domain, it appears that your domain does not currently have a valid MX record for your domain.  While I have tried to clear the suppressions from our side, I suspect this won't be enough to resolve this.  I would recommend reaching out to your mail admin in order to make sure that this domain has a valid MX record first.  From there you should then be able to receive email verification from us for making account changes like this.

I create a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1023925

I would recommend following up in that support ticket for additional help here.

Andy

Valerie Knapp_dpp5c6 · Answer

Hi @Caroline Meidan , welcome to the Atlassian Community and thanks for your question.

This is something that will need to be resolved by a product owner / product admin of Jira in your company. Do you have access, for example, to admin.atlassian.com?

The new domain will need to be claimed and configured both on the Jira and the domain side.

There is a lot of documentation to explain how to do this, including this https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on/

I hope this helps you.

Cheers