My credit card entered for billing has been expired. I want to update the details but nowhere i am able to find the option to update.
I have gone through the available articles on the same but could not find the option at my end.
Hi @Ketan Sanjeeva Rai , welcome to the Atlassian Community and thanks for your question.
As you are asking about billing in your specific context, this isn't typically something we can help with so I've tagged Atlassian into this question to support. Do you already have a support ticket open? https://support.atlassian.com/
If so, you could add it here.
Best wishes and I hope you get some help regarding this issue!
Hello @Ketan Sanjeeva Rai
Welcome to the Atlassian community.
Can you provide a link to the articles you used and tell us where your experience deviated from the article information? If you can provide screen images from your experience that would be helpful. Obscure confidential information, since this is a publicly accessible user forum.
Hi Trudy,
Below is the link that i followed
https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/
Below is the screen shot, in which i am not able to see those options to change/update the payment method.
Below is the link of article which i referred.
Below is the screen shot, where i am not able to see Payment method option.
Thank you for that additional information. The document you referenced had directions for accessing the information by selecting Products or Billing from options across the top of the screen. Have you tried navigating through those options?
You can also try reaching the payment information screen by clicking on the Manage link to the right of each product.
We have tried all the options mentioned in the article and beyond that we tried lot more things.
Below is the screen shot after clicking on Manage. There we just have option to cancel subscription or change plan.
Our due date is 29th and we need to update the details.
Hi @Ketan Sanjeeva Rai
It appears that a payment was made today on this account, but in case this did not resolve the issue here, I also created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3084636
I would recommend following up there with one of our customer advocate team members as they should be able to better help with billing aspects here.
Andy
same issue....
with no solution.
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