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Not seeing Invoice I have paid in the invoices section of Billing

Ronan Hayes_4qt0xw

Hi,

Has anyone experienced an issue where they have paid a monthly subscription but the invoice is not in the Invoices section in the Billing console?

thanks in advance if you have any idea what may be happening here.

regardss,

Ronan

Accepted answers

John Funk

Hi Ronan,

I had to go a very round about way to get there. Go to Settings > Billing

Then click on Manage beside one of your products - probably Jira

Then click the Invoices menu option on the left menu.

This should show your previous invoices.

Trudy P Claspill

You should also be able to find invoices by logging in to https:// my.atlassian.com

All comments

John Funk

Hi Ronan,

I had to go a very round about way to get there. Go to Settings > Billing

Then click on Manage beside one of your products - probably Jira

Then click the Invoices menu option on the left menu.

This should show your previous invoices.

Trudy P Claspill

You should also be able to find invoices by logging in to https:// my.atlassian.com

Ronan Hayes_4qt0xw

thanks

John Funk

You're welcome

admin Henry van Megen

There is no sidebar with Invoices in our 'Subscription details' screen (Manage button behind Jira).

I am an organizational admin, yet I still can't find the invoices ANYWHERE, and our accountant has been on my ass for the last few months.

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