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Issue with Workflow Transition in Business Requirement State

Soukaina IBALINE

Hello Community,

I have implemented a workflow and encountered an issue during its operation. The workflow I created follows these steps:

IN BUSINESS REQUIREMENT
IN BLUEPRINTING
BACK TO BUSINESS REQUIREMENT
IN DEV or IN PARAMETRAZATION
IN SIT
IN UAT
Done

From In blueprinting to BACK TO BUSINESS REQUIREMENT" state, the workflow can either go to "IN DEV" or "TO PARAMETERIZATION." Subsequently, the ticket progresses to "IN SIT," "IN UAT," and finally "DONE."

The problem I am facing is that when the state transitions back to "IN BUSINESS REQUIREMENT," the option to go to "BLUEPRINTING" does appear. Instead, only "IN DEV" and "PARAMETERIZATION" wanted to displayed.

Could anyone please advise on how to resolve this issue so that the "BLUEPRINTING" option isn't available when transitioning back to the "IN BUSINESS REQUIREMENT" state?

Thank you for your assistance.

Best regards,

Screenshot 2024-07-26 at 08.40.02.png

Accepted answers

All comments

John Funk

Hi Soukaina,

Are there Conditions on the transition from In Business Requirement to In Blueprinting? If so, what do those look like?

Soukaina IBALINE

Hi John ,

No there is no condition on any transaction .

John Funk

That's strange. I am wondering if it is a caching issue with the browser. You might try clearing your cache or try another browser. Or try with Incognito mode.

Soukaina IBALINE

ahh sorry my bad , actually , I want if

I have a transition from IN BUSINESS REQUIREMENT to IN BLUEPRINTING, and I also have a transition from IN BLUEPRINTING back to IN BUSINESS REQUIREMENT.

When I transition back to the IN BUSINESS REQUIREMENT state, I want the options for IN DEV and PARAMETERIZATION to be displayed. However, the option for BLUEPRINTING should not be displayed at this point.

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