For an issue a Subtask is created but doesn't shows in the board or even in the issue list.

Question

In team shared project when i am creating a subtask form an issue then I cant see it in the issue list and on the board. IF I will search it I can see it!

At the same time when I am creating an issue always goes to the backlog even if I assign to to working status (i have been enable the backlog feature)

Trudy P Claspill · Answer

Hello @Antonio Koronios

#1 The only time you will see cards for Subtasks on the Board view is when you set the Group By option above the board to Subtasks, and the parent issue is on the Board. A change request about this exists here: https://jira.atlassian.com/browse/JSWCLOUD-18064

Likewise in the Backlog screen Subtasks don't display as separate items. Instead you will see an icon of a hierarchical structure on the line items for issues that have subtasks. You can only see the subtasks by viewing the issue.

#2 What steps are you using to create the issue?

If you use the Create button in the menu bar then the issue will be placed in the Backlog list for the Kanban board. For a Team Managed project Kanban board the display of the issue in the Backlog list or on the board is not based on the issue Status. An issue can be in any Status (other than a green/done status) and it can still display in the Backlog list. To have the issue moved to the board you need to do one of the following:

a. On the Backlog screen drag the issue from the Backlog list to the Board list that appears above the Backlog list

b. Create the issue by clicking on the +Create Issue at the bottom of the Board issue list at the top of the Backlog screen.

c. Create the issue by clicking on the +Create Issue option that appears at the bottom of the columns on the Board view.

Antonio Koronios · Answer

Reverting

* Type of Project: Team-managed software
* Kind of Board: Kanban
* Features Enabled: Backlog and others

Problems/Questions

* From an issue located on the board, when I create a child issue then I cant retrieve/see it, into the Kanban board even into the backlog but I can see it into the parent issue and into the issues list
* when I create an issue always goes to the backlog even if I will primary assign it into a different working status.

Trudy P Claspill · Answer

Hello @Antonio Koronios

Welcome to the Atlassian community.

What type of project are you using? Get that information from the View All Projects page under the Projects menu.

What kind of board are you using? Is it scrum with sprints or Kanban?

That information will help us figure out the next questions we need to ask to help debug your issue.

There are multiple methods to create an issue. In most cases it will indeed go into the Backlog and require an extra step to move it to the Board.

You said you're creating a subtask. Is the Parent issue in the Backlog or on the board?