Backlog tab stopped showing newly created recent issues

Naziya Parveen

Hello,

I have a project and we have board that runs on top of specific filter.

Issue is that all the newly created issues are not appearing in the backlog tab. They all pass through filter on which the board is created and I also checked if they are mapped to any unmapped status un cofngure board but that is not the case either. 

Trudy P Claspill

Hello @Naziya Parveen 

Does the source filter pull issues from one project or multiple projects? Are any of the source projects Team Managed projects?

Is the board a Kanban board or a Scrum board?

If it is a Kanban board did you check if the issues might get excluded by the Board Sub-filter?

Do you have any quick filters active when you are viewing the board and new issues are being created?

Is there any message displayed when issue creation completes, such as one saying that the issue is created but not currently visible on the board?

How is the issue creation being executed? There is the Create button in the menu bar at the top, plus you may see +Create Issue buttons appear at the bottom of the backlog issues list, sprints, and/or the bottom of columns on the board. Or new issues might get created through some automation, from a workflow, or an API call.

Are the issues being added directly to the Board view instead of the Backlog view?

When you say that they "all pass through the filter", how did you verify that?

Does this affect all users viewing the board?