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Does Confluence support guests to be in teams?

Abhay Patil

UPDATED my question:

I had our admin add "guest" users to our Confluence on cloud.

As a regular licensed user, I created a "team" of some of the external users. I did not add myself (licensed user) to this team. There was a message indicating the team was created.

However when I search for teams, I don't see the team that I apparently created.

Then I created a team where I added myself and the external users. And, there the team was. But alas, it only had me (licensed user) in it.

So, the question is - does Confluence support guest users to be part of teams?

Thanks.

Accepted answers

samanta.aragao

Hello, as far as I could check, a guest can't be included inside a team. I tried create a team and include a guest user. First it was included but when i try to search for it, the team is not found.

After that I did it again including my user and the guest, but I can only see my user as a user inside the team.

When I try to include the guest again, it shows this error (Samanta Aragão is the guest in the picture bellow):

All comments

samanta.aragao

Hello, as far as I could check, a guest can't be included inside a team. I tried create a team and include a guest user. First it was included but when i try to search for it, the team is not found.

After that I did it again including my user and the guest, but I can only see my user as a user inside the team.

When I try to include the guest again, it shows this error (Samanta Aragão is the guest in the picture bellow):

Abhay Patil

Thanks for confirming.

Just that Confluence gives false impression that it created the team when in fact it either doesn't create one at all or creates one but excludes guests without letting the user know. Not a great user experience.

samanta.aragao

Exactly, I agree! An error should appear since the first time we try to create a team including a guest user.

Kristian Klima_gtcuat

A guest can access only one space at a time (and they need to be manually assigned to a space), so it sounds like there's some kind of a permission conflict.

Barbara Szczesniak

@Abhay Patil On this page about creating a team (https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/), it says:

Once your team has been created, organization admins and team members will have the same permissions as you do. They can:

Change header image

Accept/Decline membership request

Add members

Remove members

Edit team name

Edit team settings

Edit team description

Add links

Delete team

I think this is why guest users cannot be part of a team, since you would not want to give them these privileges in this way.

I read more often about using Groups for Guest user access and permissions.

Abhay Patil

Thanks, that makes perfect sense. I have asked question about guests being put in groups as the Atlassian documentation doesn't call out treatment of guests when it comes to groups.

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