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One epic now showing on timeline view

Jason Chayer

I have a total of 10 Epics that need to appear on my timeline view. Currently 9 of them are showing; however, one is not. The filter being used is pulling Epic Name, and I verified that the Epic name on the one is correct.

Any ideas or suggestions on why this may be?

Accepted answers

Trudy P Claspill

Hello @Jason Chayer

The tags on your post indicate you are using a Standard product plan. Is that correct?

In the Standard plan, the Timeline function is available only on Agile boards that explicitly reference one and only one project.

Can you share with us the actual query you are using for the board, and the actual field data from the missing Epic for the fields that are part of the query?

The Epic Name field is being deprecated. The value in that field should be getting set automatically (by Jira) to match the Summary field of the Epic. I would also advise using the Summary field rather than the Epic Name field in your query.

All comments

Trudy P Claspill

Hello @Jason Chayer

The tags on your post indicate you are using a Standard product plan. Is that correct?

In the Standard plan, the Timeline function is available only on Agile boards that explicitly reference one and only one project.

Can you share with us the actual query you are using for the board, and the actual field data from the missing Epic for the fields that are part of the query?

Jason Chayer

@Trudy P Claspill - thanks for the reply. I am going to work backwards from your reply.

Epic Name to match Summary: the only reason I go with Epic Name is because our summary can be quite long. And, in this instance, all others seem to be working.

Query: project = "XSP" AND "Epic Link" in (XSP-411, XSP-509, XSP-514, XSP-1354) OR project = "XSP" AND "Epic Name" in ("BDT-MODE-1", "XPT V224", "All MP3", "XP Version 672")

Actual field data from missing Epic

Epic Link: XSP-1354

Epic Name: XP Version 672

Standard/Timeline: I am using an Agile board. One thing to note, is that this Epic shows on my Active sprint board, but not on the timeline. Also, the Epic is now showing in the backlog either.

Standard product plan: yes, this is correct.

So, I am missing the Epic Name: XP Version 672 from the timeline

Trudy P Claspill

If the Epic doesn't appear on your board it won't appear in your Timeline.

You mentioned there should be 10 Epics and that one is missing. I see only 4 Epics identified in your filter. The only Epics it is selecting would be based on your criteria for Epic Name.

"Epic Name" in ("BDT-MODE-1", "XPT V224", "All MP3", "XP Version 672")

Is the source data from a Company Managed project or a Team Managed project? I'm assuming Company Managed since the Epic Name field is not available in Team Managed projects.

Is the board a Scrum board or a Kanban board? If it is a Kanban board, have you checked if the Board Sub-filter could be excluding the missing issues?

Screenshot 2024-07-25 at 12.20.38 PM.png

Jason Chayer

@Trudy P Claspill - I only included a few of the Epics in my query. The actual query does in fact have all listed.

The Epic Name on the actual Epic ticket does read XP Version 672. And that is how it is shown on the filter as well.

It is company managed.

I am using a Scrum board.

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