This week we migrated an org to another org, and we had a problem in the User Picker (multiple users) fields, where service team permission users can't select anyone. Administrators, on the other hand, can. What could it be?
Hi @Sarah Bizewski
You haven't provide a lot of info to better understand the cause of this. Certain questions:
Cheers.
Where in the workflow can the agent not select anyone? It is a purchase flow, after the quotation, the approval of the quoted value is carried out. In the workflow, in the transition of stages, we have defined the "approvers" field, and the admin users can view them. Only the service team users of the project cannot.
Does the project use the same permissions as in the other organization? Yes, nothing has changed. As mentioned earlier, administrators are able to perform the action
Os agentes neste projeto estão na permissão global "Procurar usuários e grupos" (possível causa): Onde verifico?
When you say administrators, are you referring to project admins, or to jira admin? Jira admin
You have to ask the jira admins to check the global permissions:
I have validated the global permissions settings, and they seem to me to be correct.But user Alana, for example, remains without access.
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