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Issue with login to JIRA

Barnat, Daria

Hello,

My direct report has all required accesses to Jira and to the project but once he try to login to JIRA, he cannot see the project on which he is assigned. He sees only "Welcome to GTS Help Center". Once he try to pick the Project sheet, there is a note: Something's gone wrong.

Could you please advise with whom we can contact to fix this issue?

Accepted answers

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Anandhi Arumugam _Cprime_

Hi @Barnat, Daria Please check if the user has Jira Software application access. The user should be part of jira-software-users group to be able to access Jira Projects. It takes him to the help center because the user only has service-desk access as a customer. Hope this helps.

Barnat, Daria

Hi Arumugan,

The users has all required accesses (approved also by the owners) and he has been assigned to the project group. He lost his access recently, one day just not be able to login to the JIRA. We do not know what happened. I requested accesses once again and all set but the issue still persist.

Anandhi Arumugam _Cprime_

Adding a user to the Project group doesn't provide access to Jira Software. If the user lost access suddenly, then the user account must have been deactivated or removed from the default group providing access to the application. The group that provides access to the project may not be same as the group that provides access to the Jira software application.

eg: Project roles has the group project_user added to it. This means the user should have access to project_user and jira_software_users group to be able to access.

Pankaj Mahajan_1gi1u9

Hello @Barnat, Daria ,

if the user has the access to the application and he is able to Login too but still not able to see the projects, then I feel it could be an issue withe the permission scheme. Please check the permission scheme mapped to the respective project and under it the Browse projects permissions. You need to check the groups or the users who has the access to browse the project and add the user to those groups . That could fix the issue.

Thanks!!

Barnat, Daria

I understand that and checked it already. He has been assigned to the:ENT_AtlassianCloud_GTS_JiraUser, ENT_AtlassianCloud_GTS_ConfluenceUser and still the same.

Theresa McFarlane

Hi there! I have done Admin. You have to have the person on the Admin level outside of the project, check permissions and groups assigned as well as in group permissions. Also see that the person is added as well as in the project itself. You need to be an admin to do this.

If you are looking for the overall be all Admin, always start with IT Helpdesk.

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