Using smart value for reporter field

jeroenvandendooren

Hi all,

I'm making an automation that would change a report from a general mailing system to a ticket assigned to the user who used said system.

the ticket is created, and contains the text in discription that matches email adres of the user.

I cannot seem to use a smart value for the reporter field.

I've done 'add comment' with the same 'logic' and this works perfectly:

{{issue.description.match(".*An email has just been reported by (\S+).*")}}

 

but when i start typing this into the 'reporter' field it cycles the existing email adresses and doesn't accept this input and leaves it blank when i set the value

I based the idea on: 

https://confluence.atlassian.com/jirakb/extract-content-out-of-description-and-summary-with-regex-and-automation-1157495262.html

but can't seem to enter the regex into the field

Bill Sheboy

Hi @jeroenvandendooren -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

To use a smart value expression in issue edit fields, type in the expression and it will appear below the field.  When it does, select it for use.

That knowledgebase article is for Jira Server / Data Center, but I just tested and apparently the Reporter field can also now be set from an email address for Jira Cloud.

Kind regards,
Bill