How to include custom field data in Jira automation email

Question

I am creating a change management project within Jira.
I have built some automations that will send an email containing the information about the ticket I want to populate this message with the necessary fields:

We would like to inform you of an important change regarding [specify what is changing, e.g., policy, procedure, system, schedule]. This change will take effect starting from [effective date]. For the effective date I would like to use the custom field: "Planned start"

Key Details:

* What is changing: [Title of the change] * Thinking about using: {{issue.summary}}

* Reason for the change: [Explain why this change is happening]
* Impact: [Describe how this change will affect the staff or operations]* Thought the description might be the best here: {{issue.description}}

* Next Steps: [Outline any actions staff need to take or any important dates to remember
* Contact Person/Department] at [Contact Information].* I do not have my jira instance set up to pull information from AD yet so I am unsure how to gather this and then send it out in an email.
* I was thinking about adding the assignee name?

I want to include the data from the custom field "Planned start" 
This custom field is a Date Time Picker
I am not sure how to find the ID for the custom field or the syntax for these either.
I want this entire email to pull from information from the ticket so it runs automatically without any external additions.

Victor - Modus Create · Answer

Hi @Tylor Seastrum  ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

David Friedrich · Answer

Yes, you can. Check out this documentation of how to format dates:
https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/
No need to create a new customfield.
Try {{issue.Planned start.format("yyyy-MM-dd")}}

Or review

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ for all the available date formats. According to that docu

should also work.

Tylor Seastrum · Answer

@David Friedrich Turns out the {{issue.Planned start}} did work 20 minutes after posting this!
It returned the value of: "2024-07-26T07:30:00.0+0000" Is there a way to modify this to only give the year-month-day and then the time? Or would I need another custom field? The problem with making a new custom field is that this custom field logs the start date and time on the Change calendar and I would not know how to make another one to tie it to again as I was not the one who set this up initially.