Can I assign to a specific assignee if a particular choice in Select List (single choice) is selected??

Davina Tsosie

I have a Select List (single choice) with a list of different applications and I would like to assign the issue to a specific user if a certain application is selected. Example: If requester selects CRM in the drop down list, the issue is assigned to a member of the CRM team.

Guidance is much appreciated.

Davina

Sam Hall_h1otcf

Hi Davina,

If you aren't already using them, could you use the 'Components' field for your applications, instead of a select list?

You can set up a person as the 'Component Lead' and set it so they are the default assignee for issues where that component is selected (if you want, you can remove the 'Assignee' field from the create screen if you do this, so users don't get the chance to override). 

See: https://confluence.atlassian.com/adminjiracloud/managing-components-776636315.html

Otherwise, you'll need to use an add-on to get the behaviour you are after.

Sam