Cannot use Jira on chrome

Question

I've been unable to log in to Jira on Chrome for months, our org started migrating recently. I have been able to login to Jira/Confluence on Safari and Firefox. My IT says it's an issue with Atlassian. I tried incognito, and removing all history and cookies in chrome to no avail. My Idp is Duo.

I keep seeing this message from Atlassian:

"Hmm... We're having trouble logging you in.

We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then try again."

Valeriia_Havrylenko_SaaSJet · Answer

Hi @Derrick Snider

Have you tried clearing out your browser data? That has worked in the past i have had issues loading JIRA in chrome.

Also to reload the current page, ignoring cached content in Chrome use "Shift + F5" hotkey. And you don't need to restart Chrome several times ;)

shib saha · Answer

Hi @Derrick Snider , There might some chrome extension which is causing this issue. Atlassian cloud are most compatible with Chrome browser, for more info check this article https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ .

Thanks