Send custom email when Reporter @mention someone in Comment on Issue Edit Screen

Digvijay Singh Gehlot_fgm3gu

Hi Community,

I want to send a custom email when the Reporter mentions @ someone in Comment section on the Issue Edit Screen.

I don't want to send the JIRA Email notification to mentioned user here, I want to send a custom email with content like this:

"Hi mentioned-user,

Reporter issue-reporter has mentioned you on this issue summary, issue key for further assistance. Please find the below comment:

"issue.comment.last.body"

How can I configure the above by using scriptrunner, JMWE app, or JIRA automation?

And please guide if there is any possibility to make the required changes in Notification scheme accordingly.

Thanks

Ram Kumar Aravindakshan _Adaptavist_

Hi @Digvijay Singh Gehlot

I have already provided a working solution for this in this ticket: https://community.atlassian.com/t5/Jira-questions/Send-custom-email-when-Reporter-mention-someone-in-Comment-on/qaq-p/2764417

Thank you and Kind regards,
Ram