Auto link issues with same field value between two different projects

Question

Hi Community

I have a same custom field in 2 different projects with different issue type. When Both custom field values are matches then i want auto link should happen between those 2 tickets.

First In Project A with "issue type A" while creating ticket field value will be entered.

next in Project B with issue type B when ticket is created the same value which is there in Project A custom field value will be entered.

When Both values are matched i want both tickets to auto linked.

Is it possible to do with automation Rule. If yes please share the steps.

Thanks

Bill Sheboy · Answer

Hi @PLaksh11

How accurate does your linking need to be?

If you only need it accurate at the time an issue is created, one rule will work.  When you need more accuracy, additional rules will be needed when:

* the value of a custom field changes
* someone unlinks the issues
* etc.

Also please note well: because the issues are in different projects, the rules will need to be multiple-project in scope.  Your Jira Site Admin will need to create / modify the rule to make that change, so please discuss this need with them.

Kind regards,
Bill

Jim Knepley - ReleaseTEAM · Answer

You should be able to do that with the "Lookup Issues" action and an edit action, triggered when an issue is created, similar to what is described here.