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Is there any chance to have overall report of SLA met vs Breached for all clients together?

Anurag Chavan

Is it somehow possible to mention all available project overall in this report?

I do not want to go one by one in each project.

Could you please help? Thanks.

Accepted answers

Alex Koxaras -Relational-

Ηι @Anurag Chavan

If your clients are all in one service desk, you could do that.

All comments

Alex Koxaras -Relational-

Ηι @Anurag Chavan

If your clients are all in one service desk, you could do that.

Anurag Chavan

Hi Alex, could you please guide me how?
Thanks

Alex Koxaras -Relational-

When you create a report you simply choose the appropriate SLA metric:

I mean in the case above, I have one SLA for met. How have you configured your SLAs? What option do you have available form the drop down menu?

Anurag Chavan

I am currently in dashboard & trying to make overall report for all JSM projects from available Gadgets.

Dashboard report-.png

Vitaly_Berezovsky_SaaSJet

Hi @Alex Koxaras -Relational-

Using an add-on can be an effective solution for you. You can try the SLA Time and Report for Jira developed by my team. In it, you can select all SLAs to display met vs. broken for all customers together:

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