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I want to provide the cloned issue key summary , Description, Issue link via email notification

suneel babu

Hi Dear Community,

I Just want to Provide the Full details of Cloned Issue created by using automation rule.. The following are the mandatory ones,

1. Issue Key

2. Summary

3. Description

4. Issue Link
The above 4 points has to mention in the email body of the automation rule, I have alredy created the automation rule , but it has been giving the link of original issue link not the cloned one.
Kindly help me with the above syntax in the email body please

Thanks in advance,
Suneel Babu

Accepted answers

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Alex Koxaras -Relational-

Hi @suneel babu

Did you try to add a branch for the newly created issue before sending the email?

suneel babu

Hi @Alex Koxaras -Relational- ,

Thanks for your quick Response,
The automation rule , which I had created, given Screenshot below.

Alex Koxaras -Relational-

Use an advance branch before "And send email" and within this brach add this "send email" component.

Leave outside of the branch the "Permanently remove this issue"

suneel babu

Hi @Alex Koxaras -Relational- ,

What are the Options I need to select after choosing the Advance Branch Option, & Can you pls tell me the Syntax of the email Which I need to provide in the automation Rule,

I mean , Subject, Description, what has to be in the body content ??

I knew, Its a silly question, Don't hesitate tell me, because I'm learner ..

Thanks ,
Suneel Babu

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