assignee field

Question

hello, i'm having an issue. in JSM, im trying to run a report that shows all of the issues my agents have been assigned to. when i pull this report, i see only names of resolved issues, not all issues they've ever been assigned to.

is it possible to find all of the issues someone ever had assigned to them?

or is it only possible to generate reports based on issues that have the agent is still assigned to when the report is run?

i hope this makes sense!!!

Mikael Sandberg · Answer

The filters that @Joseph Chung Yin included below should give you all issues no matter if they are resolved or not. If you only want unresolved issues then you can add resolution = Unresolved to the filters and that will do it.

Toni Tabieros · Answer

right now im using project created between date range and assigned to a specific person.

the issue im finding is that this only pulls up resolved tickets that the agent is still assigned to. it does not take into account that we may have assigned this agent something, then reassigned him something different. is there something that can allow me to do that?

Mikael Sandberg · Answer

Hi @Toni Tabieros,

Welcome to Atlassian Community!

What report are you using? The Reports section in JSM allows you to create custom reports which can be used to report on open and resolved requests. You can also create your own filter that would show open and resolved requests per assignee/agent.