How do I increase the user limit on my account?

Question

Hi, I have 15 users on my Jira/Confluence Cloud and want to increase to 25. I've followed the steps from the site and it seems the process ends up with a quote request.

Is this correct? I need it sorted urgently but not getting a response (still within 24 hours). I just need to know if I'm following the right process and not waiting for nothing. I have been given a "Growth" ticket number.

Is there no online method of increasing the users and accepting the additional costs?

Marc -Devoteam- · Answer

Hi @Xavier Balayer

No there is no way to see how quickly a ticket will be looked at.

Based on your tier support is from 9 to 5 (local timezone)

Xavier Balayer · Answer

Hi Marc,

Thank you. It is a yearly payment. I have contacted support - at least I think I did. Is there a way to know if a ticket is being looked at or what the timelines are? I have a whole contracted dev team needing access. I had wrongly assumed this would be an easy process.

Marc -Devoteam- · Answer

Hi @Xavier Balayer

Welcome to the community.

If your payment is based on a yearly payment, you can't do this on line.

If it's monthly based and payed by credit card you can just add users and the price will increase accordingly.

Or your license are via an Atlassian Partner, then you need to reach out to the partner who manages your licenses.

Or contact Atlassian via Atlassian Support