how to catch error messages from webhooks

Anca Cristescu

Hi,

I'm trying to create an automation rule to get some data from one of ours servers. I managed to have a happy path - when all connections work... But from time to time "something happens" and I get an error (and I nee to have a different behavior for it).

I see in the audit log the error, but I can't get the data in webhookResponse. WebhookResponse has the values from the last (successful) call

 

 

Caio Covos_78in9s

Hi @Anca Cristescu

To handle errors and different behaviors based on the response of your web request in Jira Automation, you need to set up conditional logic within your automation rule. Since Jira’s native automation capabilities might be limited in handling complex error scenarios, leveraging webhooks with proper error handling in combination with ScriptRunner might be more effective.

However, within Jira Automation itself, you can set up a basic structure to handle different responses. Here’s a high-level approach to guide you through setting this up:

Step-by-Step Guide

1. Set up your Automation Rule:

• Go to Project Settings > Automation.

• Create a new rule with the trigger that suits your needs (e.g., Issue Created, Issue Updated, Scheduled).

2. Send Web Request:

• Add the action to send a web request to your server.

• Configure the web request with the necessary details (URL, headers, etc.).

3. Check for Webhook Response:

• Add a “Log action” to log the response for debugging purposes.

• Use the “Advanced compare condition” to check the response status and body.

 
Example Rule Configuration

Trigger:

• Issue Created or any other appropriate trigger.

 Action:

 • Send Web Request to your server.

 Log Action:

 • Log action to capture the webhook response.

 Advanced Compare Condition:

 • Check the response status and handle errors.