How to change email address?

Question

As a JIRA admin, I need to change the Email address of some users because of the incorrect domain right now they are logged in. I want to make sure that they are not loosing their data. I tried using suggest change functionality but it didnt work. Please let me know.
Thanks in Advance!

Mohanraj Thangamuthu · Answer

Hello, Good day. Are you updating email address of a managed user account ?

If yes then the new email domain should be verified in the Org as well. https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/