nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automatically adding request participants

Brandon Elie

I have an incident request type which requires the submitter to choose which department(s) should be involved in the incident. Then through Jira automation, I'd like the associated department head(s) to be added as request participant(s) and then sent an email which contains a link to the issue. I've created two lookup tables:

One for department and department head email address
The other for departments and department head Jira account ID's

Using the branch/apply-to-each function to loop through the chosen departments and send emails one at a time works fine. However, trying to add request participants one at a time does not work - only one is added. Any ideas on what could be causing this issue? I've tried the normal and the advanced JSON method but still only one participant is added.

Also, happy to hear any different ways you think this same result could be achieved. Thought of creating and array of accounts ID's and adding in bulk but I'm not sure how to do this. For whatever reason, I'm an unable to create an object.

Accepted answers

All comments

Tessa Tuteleers

Hi @Brandon Elie ,

Welcome to the community!

Adding request participants one by one is best done using the advanced JSON method.

There are 2 things to look out for:

using the correct format -> described here
Make sure you use the update + add, and not fields or set -> described here.

If you can't get it to work, please add a screenshot of you advanced json method, so we can help debug

- Tessa

Brandon Elie

Hi Tessa,

Thanks for the quick reply!

I just tested it again:

I selected three departments in the field
Only one of the associated users was added to the issue as a request participant.

Please see JSON below.

As I briefly mentioned:

I initialise a variable called Discipline and set to value(s) of the multi-select field in the issue.
I have a lookup table called DisciplineXLeads. The user account ID for current Discipline is then found.

Tessa Tuteleers

hi @Brandon Elie ,

I think I see the problem here.

Would it be possible to print (log) the smart value and show us what it returns?
The add will add a single user to the values already in the field, this works as expected (I have tested it.)

However, you are trying to add a list of users all at once, I am wondering if what's in your variable is in the correct format.

It should be an array of json objects looking like this:

Screenshot 2024-07-24 173631.png

If you already have a list, you can easily create this by doing the following:

{{yourListOfaccountIds.asJsonObject("id").asJsonArray}}

Here is the supporting doc.

Hope this helps!

- Tessa

Brandon Elie

Hi Tessa,

By design, the smart value will return one Jira account ID from the lookup table. My automation is then supposed to loop through the other "Team" selections, if any, find the corresponding ID's in the table and add them as request participants one at a time. As I mentioned, in testing only one participant is added and the rest are ignored for some reason.

I just tested the smart value again by changing my automation to post a comment of the smart value(s). I selected three teams in the form and, as expected, three comments containing an ID were posted in the issue.

I have not tried the bulk add method as I cannot think of a way to append ID values together to create an array. Happy to try this way if you have an idea how to do it?

Brandon

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management