use custom fields from board to plot a chart in the dashboard

Question

Hi,

I created a Jira board with customized fields with Dropdown buttons. My need is basically plot charts with the amount of issues that was raised with this custom fields selected. For example: I would like to plot the amount of issues raised with Process selected, but when I go to chart by, I cant find this field there and I dont really know how to do it.

Anyone could please help me ?

Leonardo Ramalho Souza · Answer

thank you very much Kate, I am in contact with them.

Kate Pawlak _Appsvio_ · Answer

@Leonardo Ramalho Souza

I guess that the best will be contact vendor: https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-dashboards-graphs-tables?hosting=cloud&tab=support

Maybe this custom field is not supported by this app.

If you use this field in the team-managed project, it can be this issue. But the vendor support will help you definitely.

Leonardo Ramalho Souza · Answer

I am not really sure how to check it. When I click in Apps doesnt show up "Manage My apps". The dashboard that I am creating is basically with a Custom Charts Simple Search with a few charts with the application of Custom chart.