Automation rule-change management - shows both success and "some errors"

Sridevi Mugundan_wsmr5i

 

In the SM project, I have turned on the below automation rule.

"When a low risk change management request is in review → then move request to approved"

Now, when I create a change request and assign the risk as "low", the ticket status automatically moves from "awaiting CAB approval" to "Awaiting implementation" - As expected.

But, when we see the audit logs, there are two , 1 with success and 1 with "some errors"

Success states that - 

 Approve/Decline request

Issue approval has been completed for action

Approve

Some errors states that - 

Approve/Decline request

There was a problem performing approve/decline in Jira:

Issue was in a status where approval was not required

How to resolve this? Please help

Jack Brickey

Hi @Sridevi Mugundan , my first thought is that it is associated with the workflow for the triggering issue.

questions:

• can you provide a screenshot of your rule
• when you say "there are two..." do you mean there are two audit logs or one log showing a success and an error. If the former then it indicate there were two separate triggering events. Can you see if issue that triggered the rule is different in the two instances? If so what is unique about the two? Different issue types? Issues were in different statuses? Etc.