In order to add an email address to a service project, must it come from a verified email domain?

Erin Blomert

Does anyone know if it is necessary to add a domain to the email domain settings before you can use an email address from that domain in a service project?

Cristian0791

Hi Erin,

Yes, it is generally necessary to add a domain to the email domain settings before you can use an email address from that domain in a Jira Service Management project. Here’s why:

1. Domain Verification: Adding a domain to the email domain settings verifies that you own or manage the domain. This is a security measure to ensure that only authorized domains are used for sending and receiving emails through Jira Service Management.

2. Email Channel Configuration: Once the domain is verified, you can configure email channels for your service project. This allows you to set up custom email addresses for receiving and processing support requests, ensuring they are correctly routed to the appropriate service project.

To add a domain:

• Go to the Jira Administration settings.
• Navigate to System > Email settings.
• Add and verify your domain by following the on-screen instructions.

Once the domain is added and verified, you can configure your service project to use email addresses from that domain for sending notifications and receiving requests.