Get a list of fields for Jira Service Management reporting

Question

Hi Community,

Appreciate your help and guidance to find a complete list of fields for Jira Service Management tickets.

For starters, I'd like to get a field in which I can find the date/time that the ticket entered the latest status.  DateLastUpdate just doesn't do it as it shows when someone entered an update.

Thanks in advance.

Adolfo Casari · Answer

While the above replies are correct, it will depend on your overall requirements if you can hold to automation or need a much versatile approach like scriptrunner.

Joseph Chung Yin · Answer

@Renato Muñoz -

Welcome to the community.  Since you are the site admin/sys admin for your site, you can create a new custom field (date or date/time field data type) to support your ask.

Once you configured the field and associate it to your specific project (context) correctly, you can create automation rule to populate the field when issue's status changes.

Both above actions can be achieved out of the box.  The question you have to ask yourself is what is your business need requires the date when issue moves within the WF statuses.

Do you a specific status that you want to capture the date when the issue is transition into it?

Please advise, so we can assist your ask further.

Best, Joseph Chung Yin

Christopher Yen · Answer

Hi Renato,

You may be able to create a custom field and use an automation to track this.

automation rule would look something like

Trigger: Issue - Field Value Change >

- Field to monitor for change: Status

- Change Type: Any changes to field value

- For: Transition Issue

Action: Edit issue > New custom field for latest status update : {{now}}

But the only thing to watch out for is if you have an automation limit whether your ticket transition volume will cause it to hit your max allowance.