Can't find entitlement field in request types

Eliane Précoma Rodrigues

 

1. I create a product called "Apolo"
2. I clicked on "Manage data field"
3. I created the fields(Invoice Template, Storage), and enable the issue view.
4. I went to Organizations,
5. I selected "Vallions Teste"
6. I clicked on "Create Privilege", selected Apolo.
7. And the fields are showing up in the Organizations Management

But, when I go to the issue, it does not appear 

I go to the project / settings/  request types and search for entitlements/ privilege/ Invoice template/ Storage and can't find it.

 

Someone can help me?

Joseph Chung Yin

@Eliane Précoma Rodrigues -

Hi there:

Take a look at the following reference pages - 

https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Products-and-Entitlements-in-Jira-Service-Management/ba-p/2672760

https://support.atlassian.com/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/

Make sure that you have your product/entitlements configuration setup correctly.  If so, then you should see the field when viewing your issues via the project UI.

Best, Joseph Chung Yin