How to add a user with a company managed project

Question

When I try to add a user from the People page in Jira, as the administrator user, using the "Add People" button, I get a message "On a free plan, you can only add people using your site's administration settings. Upgrade your plan to better control who can access this project."

When I then go the administrator settings, I can see the user, with no role, and there seems to be no way to add a role for that person. I'm likely missing a step here. All I want to do is grant visibility and the ability to watch issues to a specific user. Allowing an edit would be a bonus.

TIA,

Randall

rsbeckerca · Answer

Let me be more specific. The instructions above do not work. I already tried the product access link and added the user, but that does not give them access to anything useful. Thank you for trying. I hope someone else can provide a better answer.

Pablo V. · Answer

You can check https://support.atlassian.com/user-management/docs/give-users-access-to-products/ for Atlassian's official information about managing product access.

rsbeckerca · Answer

I'm sorry, but your answer does not match what Jira appears to do. I do not know what you mean by "Don't forget the user must already have product access to Jira." How does the user obtain that or how do I set that up? This prerequisite is unclear with no instructions.