Hello. I have platform from which my users can start online-chat with operator.When they do it - i create request in my Jira SD project and then operator can send them messages (webhook is setted for it). But when i want to send reply from customer to operator (create new comment in request by customer) - i can't. Is there way to create comment by customer (author of issue) with jira sd rest api?
Hi @Bohdan Maik and welcome!
Have you try this endpoint?
/rest/servicedeskapi/request/{issueIdOrKey}/comment
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post
Hi, yes with basic auth (with api token that i generate as admin). But in that way all coments are from "admin", not from customer email.
Do you set the "author" as you customer?
Where? i dont see this field in docs for create comment
It looks like you're new here. Sign in or register to get started.
