Create auto link of tickets based on the Custom field Values

Question

Hello community, I need help with a Bellow Question

We have a Serial number field in Project A (Issue type = "Test1") whenever user creates ticket he will enter serial number and will create a ticket. 1 Issue will have 1 Serial number

In Project B We have issue type = "Test2" And when user navigate to particular status we are auto creating and linking multiple tickets(issue type ="Test3") using Jira create issue Post function.

For Multiple ticket creation we are having Multi select custom field in Test2 ticket which shows all the Serial numbers which we created in Project A. If user selects 2 serial numbers from custom field then 2 Tickets(Test3) will be auto created.

Now My question is How can i auto link Project A Issue type Test1 ticket with Project B issue type Test3 based on the serial number.

Ex: If 2 tickets are created based on 2 serial number. I want each serial number related tickets(Test1) to auto linked with 2 auto created tickets(Test3)

Prathap DL · Answer

Hi @Jack Brickey

Thanks for the reply. In PF also I'm linking Issue type Test2 ticket with newly created Issue type Test3 Ticket.

But We don't have direct connection with a Test1 issue type with Test3. Based on Serial number which user selects in Test 2 We need to link Test 1 issue type with Test3.

Jack Brickey · Answer

Have you tried using Automation yet? That would be my recommendation. In fact I would not use PF for the create but rather automation and in that rule when issue is created add a link issue action.