"We couldn't update"

Question

I've been receiving the error message below quite frequently and very randomly.

This error shows up whenever I change the status of an issue. Any idea what could be causing this? Definitely not a permission access. Any helpful suggestions would be appreciated. Thanks.

John Funk · Answer

Hmm, that's weird. Does it work later if you try it? Or just never for that issue?

And you are manually updating the status? Is there any validator or condition or post function on the transition that might be interfering?

Nephtali Perez · Answer

Thanks for picking up @John Funk. Whenever I change the ticket status (screenshot below) the error message (2nd screenshot below) would appear on the lower left portion of the issue page.

Here's the original value that I blurred in my original comment which I believe shows the ID of the issue that I'm working on:

I usually Cancel or Resolve an issue. The issue appears very randomly, I can't identify a distinguishable pattern of occurrence.

John Funk · Answer

Hi Nephtali - Welcome to the Atlassian Community!

What exactly are you doing when the error happens? The steps in other words. And what type of value is what you have hidden? The summary? A user account? Something else?