Is it possible to change the workflow by updating the options of a Custom field?

Dinonath Khan

 

 

Hey There,

Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom field called "Tier," and I need the workflow to change based on the selected option in the "Tier" dropdown. For example, if "Tier 1" is selected, the workflow should switch to the Adops Workflow, and if "Tier 2" is selected, it should switch to the Finops Workflow(Workflow name). Any guidance on achieving this would be appreciated.

Nikola Perisic

Hello @Dinonath Khan 

Sadly, there isn't a way in an automation rule to change from workflow to workflow. I'd suggest creating a separate board with a different workflows and mapped columns.