SLA is not syncing well with the goals

URMIL PRASHER

Hi,

Recently my SLA metrics are not syncing well with "Time to response" & " Time to resolution". It was working smoothly earlier, not sure what went wrong.

 

Even after responding well before set timer to the issue reporter the SLA timer doesn't read the set rules and shows as breached.

 

Dominik Žarković

You have a red warning there, see what it says.  

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