Updating Automation Rule to update More Fields of an Issue

David Clark_7cph56

 

To update more fields on an issue or ticket in a JIRA project using information from the description inside of an email.

 

I'm just trying to autofill more fields, like the Part Number custom field, from the details inside an email that created the issue, which has the Part Number in the email.

 

I tried this logic, but it didn't work.

{

"fields":

{ "Part#": { "name": "{{issue.description.substringBetween("Part#: ", "\n")}}" },

"Part#": "{{issue.description.substringBetween("Part: ", "\n")}}" } }

Manav Shah_nhoo89

@David Clark can you try the below?

 

{
"fields": {
"customfield_XXXXX": "{{issue.description.substringBetween("Part#: ", "\n")}}"
}
}