Transition tickets from done to closed / resolution

Question

Hello,

I have recently added a new workflow status (CLOSED) that applies to all JIRA issues.

1. I need a way to transition them automatically to CLOSED once tickets are marked as DONE. I am assuming the CLOSED status is equivalent as "resolved".

2. In order to correct the done which are unresolved how can I bulk transition the existing DONE to the CLOSED/resolved status?

Thanks in advance for your help.

Rilwan Ahmed · Answer

Hi @Viola Panzeri ,

Steps to bulk edit is described in https://support.atlassian.com/jira-software-cloud/docs/edit-multiple-issues-at-the-same-time/

Bibek_ikuTeam_ · Answer

@Viola Panzeri  Yes you can always to a bulk edit and change the issue to the desired status. Be informed to take an export of the issues before doing a bulk edit.

For the first question it's just a matter of choice if you want to have two status in one workflow having the same meaning, if now consider getting rid of onc.

-Bibek