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Suggest plugin to get average count for particular transitions of an issue

thumuluru.shreya

I need plugin for to count the average time of a particular transition of an issue and this I need to show in Dashboard. Can anyone suggest the plugin to use. I used time in status plugin using pivot table there I am getting average count but I am able to reflect same in dashboard there is no option to view pivot table, I can get only chart. If you have any idea, Suggest any plugin or option to achieve this requirement?

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Tinker Fadoua

@thumuluru.shreya

Welcome to the Atlassian Community!

I know for sure the expected outcome you are looking for can be achieved using ScriptRunner for Jira. However It was done in Jira Server not sure about Cloud.

Please check Adaptavist Library for help by clicking here

Best,

Fadoua

Gizem Gökçe _OBSS_

Hello @thumuluru.shreya ,

Welcome to the community!

I can suggest Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS. All the reporting features available on the main screen of our application are also available on our dashboard gadget. So, when using our application, it is possible to monitor average time of a particular transition on the dashboard gadget too.

Please see the example screenshots that I've provided for you.

Main Screen View:

Average status duration main screen.png

Dashboard View:

Dashboard view.png

Visit Timepiece - Time in Status for Jira to explore and enjoy a 30-day free trial to experience the full range of features.

If you wish, you can also schedule a live demo. I will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem

Valeriia_Havrylenko_SaaSJet

Hi @thumuluru.shreya 👋

Welcome to the Community!

If I understand you correctly, you used Time in Status. I am a product marketer of this plugin and here for you to help.

Dashboards are available with Time in Status. For this simply:

In Jira, go to Dashboards.
Create a new dashboard or select an existing one.
Click the Add gadget button on the dashboard.
Write "time in status" in the search box.

Знімок екрана 2024-07-18 о 11.55.40.png

Than you can get the average resolution time on the dashboard by List View.

Знімок екрана 2024-06-16 о 16.00.48.png

Also you can display the average resolution time on the dashboard by Chart View.

Here is the configuration menu, so you can configure your report precisely for your needs.

Знімок екрана 2024-06-16 о 16.05.16.png

And with Columns, you can choose statuses that you want to calculate and unite them into Status Groups to calculate the total average time for metrics such as Resolution Time, Cycle Time, and Lead Time.

Знімок екрана 2024-06-16 о 16.13.44.png

Add-on has a 30-day free trial version and free up to 10 users.
Hope it helps 😌

thumuluru.shreya

@Valeriia_Havrylenko_SaaSJet , I used time in status plugin but average time for a particular issue getting using pivot table in time in status, its not able to view the pivot table which is used by time in status dashboard view option is restricted

This time in status plugin I used for the dashboard there I am not able to get the pivot table option, I am able to get only table and graph there. This is done in dashboard

Screenshot (346).png

The below image is for the workaround done in pivot table average time for each transition for each ticket, this I am able to view in plugin not in dashboard this option pivot table. Please guide on this @Valeriia_Havrylenko_SaaSJet

Screenshot (349).png

thumuluru.shreya

Hi @Gizem Gökçe _OBSS_ , I tried this time piece plugin here I need for each ticket average time for a particular issue need to show for particular transitions not only for particular transitions I need total transition states whatever I selected but I am getting individual here. I need with tickets individual as well as total. Could you please help me on this @Gizem Gökçe _OBSS_

Need average time for each transition individually(which are selected and also total average of that transition with respect to the ticket of a particular issue

Gizem Gökçe _OBSS_

Hello @thumuluru.shreya ,

You can use the Statuses menu to do this. In this menu you can add the statuses you want to see in your report. From the same menu you can also add a consolidated column and add the statuses you want under that column to get the total average. See the screenshots below.

Main Screen Config:

statuses menu.png

Gadget Config:

gadget statuses menu.png

The example output:

Screenshot 2024-07-18 122804.png

thumuluru.shreya

Thank you so much @Gizem Gökçe _OBSS_ , I got the total transitions sum, Here is my last question I need list of issues and average of that transitions same as total and the list of issues with respect to average I need is it possible? If its possible can you guide me on this, Hope you will reply soon. If I get this my complete requirement finishes. Thanks in Advance

Valeriia_Havrylenko_SaaSJet

@thumuluru.shreya

I understand your request. This feature is already in our development sheet, but the pivots are not currently displayed on the dashboard.

Mehmet A _Bloompeak_

Hi @thumuluru.shreya

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For further details, you can have a look at Status Time Reports How to Videos.

App Features:

This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
You can set different duration formats.
You can export reports in CSV file format and open them in MS Excel.
You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

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